Contact Us

Get In Touch

Phone

+1 (213) 235-4177

Monday - Friday: 8:00 AM - 6:00 PM (EST)
Saturday: 9:00 AM - 5:00 PM (EST)
Sunday: Closed

Email

[email protected]

For general inquiries, product questions, and customer support.

Address

Brightflicker Institute
915 Yasmine Islands Apt. 259
Bechtelarborough, NT C4T6S9
Canada

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Frequently Asked Questions

Do you ship across Canada?

Yes, we provide shipping to all provinces and territories in Canada. Shipping times vary by location, typically 3-7 business days for standard delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal for secure online transactions.

Do you offer product warranties?

Yes, all our products come with manufacturer warranties. Warranty periods vary by product type and manufacturer. Contact us for specific warranty information.

Can I return or exchange products?

We offer a 30-day return policy for unused products in original packaging. Custom orders may have different return conditions. Please contact us for return authorization.

Do you provide fishing advice?

Absolutely! Our team consists of experienced anglers who are happy to provide advice on equipment selection, fishing techniques, and local fishing conditions.

Is there a minimum order amount?

There is no minimum order amount, but orders over $150 CAD qualify for free standard shipping across Canada.

Business Hours

Customer Service

Monday - Friday: 8:00 AM - 6:00 PM (EST)
Saturday: 9:00 AM - 5:00 PM (EST)
Sunday: Closed

Order Processing

Monday - Friday: Orders processed same day if received before 2:00 PM (EST)
Saturday: Orders processed next business day
Sunday: No order processing

Emergency Support

For urgent equipment issues during fishing trips, please email us at [email protected] with "URGENT" in the subject line. We monitor emails regularly and will respond as quickly as possible.